How to Use CallHub

You’ve been set up as a CallHub agent for the Dr.SHIVA® for Senate campaign. This guide walks you through logging in and getting started — on a computer or on your phone. If anything on your screen looks different from this guide, trust your screen and ask your shift lead.

▶  Watch: How to use CallHub

This short walkthrough shows the agent dashboard and how to make calls. The written steps below cover everything too.

Before you start

  • Open your CallHub invite email (subject: “Activate your agent account”), click the link, and create your password.
  • Log in at app.callhub.io/login with the username and password from your invite. Type them exactly — they’re case-sensitive.
  • On a computer, use Google Chrome with a wired headset for the clearest calls.
  • Run the quick browser check before your first shift — it tests your microphone and connection.
  • When your browser asks, click Allow so CallHub can use your microphone.

On a computer

1. Log in and join your campaign

  1. Go to app.callhub.io/login and sign in.
  2. You’ll see the campaigns assigned to your team. Find the one your organizer told you to work on (it should be marked active/started).
  3. Click Join campaign.

2. Choose how your call audio connects

Your organizer usually sets this for you. There are three ways to connect:

  • Browser — you talk through your computer using your microphone and headset. Best with strong internet and Chrome.
  • Phone — CallHub calls your own phone; you talk on your phone while reading the script on your screen. Great if your internet or mic is unreliable.
  • Dial-in — you call a number shown on screen and enter a code to connect.

3. Make calls

  1. Click Next Call to start dialing.
  2. Read the script on your screen and have the conversation.
  3. Click the survey answers that match what the person says.
  4. When the call ends, choose the result (its official name is “disposition”) that fits — e.g. answered, no answer, left message, wrong number, do not call. (Your campaign sets the exact options.)
  5. Add a short note if it’s helpful.
  6. Click Save & Next to move to the next call. When you’re finished, click Leave.

On a phone

  1. Install the free CallHub app from the App Store (iPhone) or Google Play (Android).
  2. Set your password from the invite email first (it opens in your browser), then open the app and log in with the same username and password.
  3. Tap your assigned campaign, then Start Calling, and allow microphone access when asked.
  4. Read the script, tap the survey answers, scroll down to choose the result and add notes, then tap Save & Next.

You can also just visit app.callhub.io/login in your phone’s browser, but the app is more stable.

If something goes wrong

  • Can’t log in? Check capitalization and remove any extra spaces. Use Forgot password if needed.
  • They can’t hear you / no audio? Make sure your headset is plugged in and selected, and that you clicked Allow for the microphone in Chrome. Try a different headset.
  • Hearing an echo? Use headphones instead of your computer speakers.
  • Calls won’t connect? Use Chrome, run the browser check, turn off ad-blockers/VPN, or switch your connection to Phone.
  • Don’t see your campaign? It may not be started yet or assigned to you — contact your shift lead.

Tips for a great shift

  • Log in 5–10 minutes early, plug in your headset, and run the browser check.
  • Find a quiet spot and keep water handy.
  • Follow the script, but sound natural — you’re a real person, not a robot.
  • Always record the result before moving on — it’s how the campaign follows up.
  • Respect anyone who asks not to be contacted.
  • When in doubt, ask your shift lead — you don’t need to change any settings.

Questions? Reach out to your campaign shift lead. Thank you for helping! — Dr.SHIVA® for Senate